77c Privacy Policy

Introduction

77c ("we", "us", "our") operates the online casino and sports betting platform available at https://77c.buzz. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our platform, including cricket betting, live casino, slots, Teen Patti, crash games, and all related services available to players in Bangladesh.

By registering an account, accessing the platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with the terms of this policy, please discontinue use of the platform immediately.

Information We Collect

We collect personal information that you provide directly to us, as well as information that is generated automatically when you use our platform. The categories of data we may collect include:

• Identity and contact details: full name, date of birth, email address, mobile phone number, and residential address.
• Account credentials: username, encrypted password, security questions, and session authentication tokens.
• Financial data: payment method details (bKash wallet number, Nagad account, Rocket account, Upay account, bank account reference), deposit amounts, withdrawal requests, and transaction history.
• Gaming activity data: bet history, wagering records, game session logs, wins and losses, bonus usage, and responsible gaming interactions.
• Device and technical data: IP address, device type, operating system, browser type and version, time zone (Bangladesh Standard Time, UTC+6), and referring URLs.
• Communications data: support enquiry records, chat logs, email correspondence, and any feedback or complaints you submit to our team.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming interaction and you have given explicit consent.

How We Use Your Information

77c uses the personal data we collect for the following purposes, all of which are necessary to deliver a safe, compliant, and high-quality gaming experience to players in Bangladesh:

• Account management: to create, verify, maintain, and secure your 77c player account, including identity verification (KYC) procedures.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, and to credit bonuses, free spins, and promotional rewards.
• Responsible gaming: to monitor gaming behaviour, enforce deposit limits, apply self-exclusion requests, and identify players who may need additional support.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other prohibited activities.
• Platform improvement: to analyse aggregate usage patterns, improve game performance, personalise content recommendations, and optimise the mobile betting experience for Bangladeshi users.
• Legal and regulatory compliance: to fulfil obligations under applicable laws, respond to lawful requests from authorities, and maintain audit records as required.

Legal Basis for Processing

We process your personal data based on one or more of the following lawful grounds:

• Contractual necessity: processing is required to perform the contract we have entered into with you when you register a player account and agree to our Terms & Conditions.
• Legitimate interests: to detect and prevent fraud, protect platform security, improve services, and communicate relevant account information to you.
• Legal obligation: to comply with applicable laws and respond to lawful governmental or regulatory requests.
• Consent: for specific processing activities, such as sending promotional communications, where we rely on your prior consent and which you may withdraw at any time.

Sharing of Your Information

77c does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

• Service providers and payment processors: trusted partners who assist us in operating the platform, processing payments through bKash, Nagad, Rocket, Visa, and Mastercard, providing customer support, and conducting KYC verification. All such partners are contractually bound to process data only as instructed and to maintain appropriate security standards.
• Legal and regulatory authorities: where we are legally required to disclose your data to law enforcement, regulatory bodies, or courts of competent jurisdiction, we will do so in accordance with applicable legal procedures.
• Business transfers: if 77c undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you by email or a prominent notice on the platform before your data becomes subject to a different privacy policy.

We require all third parties to respect the confidentiality of your personal data and to treat it in accordance with applicable data protection standards. We prohibit third parties from using your personal data for their own marketing purposes without your explicit consent.

Cookies and Tracking Technologies

77c uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files placed on your device that help us remember your preferences, keep you logged in securely, and analyse how the platform is used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period).

You may control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 77c platform and prevent you from accessing some features, including account login and game sessions.

Data Retention

We retain your personal data for as long as your account remains active, or for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will retain certain data for a period required by applicable law or regulatory guidance, after which it will be securely deleted or anonymised.

Specifically, financial transaction records and KYC documentation may be retained for a period of up to 5 years following account closure, in line with standard financial compliance practices. All retained data is protected with the same security measures applied to active account data.

Your Rights and Choices

As a 77c player, you have a number of rights in relation to the personal data we hold about you. You may exercise these rights at any time by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you, along with details of how and why it is being processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw your consent.
• Right to restrict processing: you may ask us to pause the processing of your personal data in certain circumstances, such as while we verify its accuracy.
• Right to withdraw consent: where we rely on consent as the legal basis for processing, you may withdraw that consent at any time by contacting us or updating your account preferences. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

We will respond to all verifiable data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request to protect the security of your account and comply with applicable laws.

Data Security

77c implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account and payment data, two-factor authentication options, regular security audits and vulnerability assessments, and strict access controls limiting internal data access to authorised personnel only.

Third-Party Links and Services

The 77c platform may contain references to third-party services such as game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming), payment partners, and technology vendors. When you interact with these third-party services, their own privacy policies apply to the data they collect, and 77c accepts no responsibility for their data practices. We encourage you to review the privacy policies of any third-party services you engage with through or alongside our platform.

Changes to This Privacy Policy

77c reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via a notice on the platform.

Your continued use of the 77c platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77c handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to addressing your enquiries promptly and professionally.

You can reach us by email at: [email protected]. Our team is available to respond to data privacy enquiries during business hours (Bangladesh Standard Time, UTC+6).